Full-time position, flexible/remote, preferable location Amsterdam, The Netherlands

About the Sustainable Apparel Coalition
The Sustainable Apparel Coalition (SAC) is an industry-wide group of more than 250 leading apparel, footwear and textile, brands, retailers, suppliers, service providers, trade associations, nonprofits, NGOs and academic institutions working to reduce environmental impact and promote social justice throughout the global value chain. Leveraging the Higg Index suite of tools for the standardized measurement of value chain sustainability, the SAC is working to transform business for exponential impact.

The SAC was incorporated as a 501(c)6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to Higg, which delivers tools and services that help consumer goods businesses accelerate transformation for a more sustainable future. For more information, visit www.apparelcoalition.org.

The SAC is a fast-paced organization that has an ambitious mission that seeks to reward those who challenge themselves to provide membership and the organization with very high-quality deliverables and engagement in line with our mission. The SAC values trust and strong relationships where team members collaborate effectively and support each other and the work across the organization.

Position Description
The Stakeholder Engagement Coordinator will support the SAC’s Stakeholder Engagement (SE) team by coordinating key SE activities, monitoring and researching relevant social and environmental trends, and managing and updating all related databases, reports, initiatives, and more.

Primary Duties and Responsibilities

  • Helping build partnerships and alliances to advance the cause of sustainability in the global apparel and footwear industries 
  • Developing and updating ‘internal’ SAC stakeholder engagement policies and processes to support the effective and efficient implementation of the SAC Stakeholder Engagement strategy
  • Mapping and updating list of stakeholders at global and local levels , creating and maintaining the SAC stakeholder database
  • Ensuring that formal stakeholder partnership/collaboration agreements (e.g. MoUs, Letters of Intent etc.) are consistent with SAC stakeholder engagement policies and processes, and are recorded, filed and updated as required
  • Coordinating stakeholder engagement reporting across the SAC and identified partners
  • Maintaining events calendar and task sheets
  • Monitoring emerging social, environmental related policy issues and trends affecting the apparel and footwear industry
  • Monitoring media and websites for, current news and key developments regarding sustainability issues in the apparel and footwear industry
  • Organizing meetings with SAC’s stakeholders and the stakeholder engagement team, acting as the primary point of contact for the SAC Event Manager 
  • Attending stakeholder related meetings and draft minutes as appropriate
  • Supporting the stakeholder team, and others in the SAC with other tasks as requested

Qualifications and Experience
Ideal candidate has:

  • Graduate or postgraduate, ideally in Political Sciences, Law, Economics, Communications, social sciences, sustainability or related field or with an equivalent combination of relevant knowledge, extensive training and/or experience
  • Excellent organizational skills with a strong process driven approach and ideally a good knowledge of Google suite, notably Docs, Sheets, and Slides 
  • Microsoft Office (Word, PowerPoint & Excel) skills required
  • Experience working with Webflow or WordPress is a plus
  • Good communication, influencing and interpersonal skills with a positive and supportive attitude. Ability to interact and engage with various stakeholders in an international context
  • Knowledge of EU decision-making processes and EU institutions 
  • Strong analytical capabilities. Ability to communicate complex ideas effectively, both verbally and in writing, in English. Knowledge of other EU languages is a plus.  
  • Knowledge of the Textile and Footwear Sector (e.g. NGO, retailer, brand, manufacturer, research perspective) is a plus. 
  • Minimum of 2 – 5 years of proven work experience 
  • Strong interest and knowledge of sustainability issues, ideally in the context of the global apparel and footwear sector
  • Fluent in English, with knowledge of other languages being an advantage
  • Ability to work with colleagues in a multicultural, multinational context to collaboratively achieve organisational goals
  • An open, global, growth and learning driven mindset
  • Ability to multi-task and comfortable with ambiguity and handling complex issues 

Reporting Structure and Timeline
This is a full-time role, reporting directly to the Director of Stakeholder Engagement, with a start date of May 2021.

Diversity, Equity and Inclusion
Sustainable Apparel Coalition “SAC” is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

APPLY HERE

About the Sustainable Apparel Coalition
The Sustainable Apparel Coalition (SAC) is an industry-wide group of more than 250 leading apparel, footwear and textile, brands, retailers, suppliers, service providers, trade associations, nonprofits, NGOs and academic institutions working to reduce environmental impact and promote social justice throughout the global value chain. Leveraging the Higg Index suite of tools for the standardized measurement of value chain sustainability, the SAC is working to transform business for exponential impact.

The SAC was incorporated as a 501(c)6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to Higg, which delivers tools and services that help consumer goods businesses accelerate transformation for a more sustainable future. For more information, visit www.apparelcoalition.org.

The SAC is a fast-paced organization that has an ambitious mission that seeks to reward those who challenge themselves to provide membership and the organization with very high-quality deliverables and engagement in line with our mission. The SAC values trust and strong relationships where team members collaborate effectively and support each other and the work across the organization.

Because the SAC has been growing rapidly with an extremely ambitious vision, the organization seeks to manage the dynamic nature of its mission with efficient planning and effective execution. As the SAC grows, the organization is implementing systems and processes at all levels of engagement to ensure strong governance and accountability. 

The SAC seeks a candidate who:

  • Is motivated by sustainability and the mission of the organization  
  • Demonstrates proactive thinking to understand the implications of their actions.
  • Works collaboratively with teammates and stakeholders to ensure that processes and systems are robust and executed while honoring SAC’s culture of innovation.

Position Description
The Sustainable Apparel Coalition (SAC) is seeking a highly respected sustainability professional to serve as its Manager of Higg Facility Tools. The successful candidate will play an essential role in managing SAC’s Higg Index Facility Modules, the Higg FEM & the Higg FSLM  which enable thousands of apparel, footwear, and textile manufacturing facilities worldwide to track their progress in improving environmental performance and protecting the well-being of their workers. The Higg Index Facility Modules are the respected global standard for measuring and improving both environmental and social/labor impacts for one of the world’s most important industries. 

The Manager of Higg Facility Tools will be responsible for managing and improving the Higg Facility Environmental Module (Higg FEM), Higg Facility Social & Labor Module (Higg FSLM) and their suite of resources. The goal of this position is to continue to integrate input of Coalition members, facilities, and stakeholders into the tools and resources through effective engagement and facilitation and to scale the implementation of these tools globally. This role requires an expert in the field of supply chain engagement and factory-level sustainability management, who is experienced and confident with facilitation of diverse stakeholder perspectives. This role also will require familiarity and experience working with environmental and social & labor metrics and data analysis. 

Primary Duties and Responsibilities

  • Manage Higg Facility Tools development: Lead planning and involvement of SAC members and stakeholders to shape content and methodology of the Higg Index Facility Environmental and Social/Labor assessments. 
  • Support the technical development and scoring of both Higg Facility Modules.
  • Support technology development and testing of the Higg Facility Modules on the Higg.org platform
  • Provide expertise on environmental & social & labour subject matter. 
  • Engage with the external stakeholders such as the ILO / Better Work team, Social Labor Convergence Project (slconvergence.org) on the Higg FSLM content, program, work plan and tools. 
  • Continue the development of adoption resources that support the global scaling of the Higg Facility Modules, including “How to Higg” guidance, training and implementation guides, resources, and translations. 
  • Support the continued engagement and development of Higg Facility trainer and verifier programs.
  • Support the Higg FEM verification programme. 
  • Track and analyze Higg Facility Module adoption and performance data, including the development and review of data exports, internal and member data reporting, QA testing in cooperation with the technical teams, and responding to external data requests. 

Qualifications
Ideal candidate has:

  • 7+ years of progressive experience within the apparel, footwear, or home textiles industries including facility engagement and sustainability programs
  • Strong technical and analytical skills
  • Excellent written and verbal communications skills
  • Strong familiarity with SAC and the Higg suite of tools with a clear understanding of the difference in approach between Higg and standard audits
  • Experience working with people from a variety of cultures and backgrounds
  • Excellent interpersonal, facilitation and problem-solving skills
  • Attention to detail 
  • Enjoys a fast pace, dynamic, challenging and team-oriented work environment
  • Demonstrated professional and personal interest in Sustainability

Compensation and Location
SAC offers a competitive salary commensurate with experience. SAC’s members are global organizations, and as such, the SAC staff need to work early /  late hours to work across many time zones. 

Reporting Structure
This role will report to the Director Higg Facility Tools.

Diversity, Equity and Inclusion
Sustainable Apparel Coalition “SAC” is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

APPLY HERE

Full-time, remote position within APAC region, preferably in Hong Kong

About the Sustainable Apparel Coalition
The Sustainable Apparel Coalition (SAC) is an industry-wide group of more than 250 leading apparel, footwear and textile, brands, retailers, suppliers, service providers, trade associations, nonprofits, NGOs and academic institutions working to reduce environmental impact and promote social justice throughout the global value chain. Leveraging the Higg Index suite of tools for the standardized measurement of value chain sustainability, the SAC is working to transform business for exponential impact.

The SAC was incorporated as a 501(c)6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to Higg, which delivers tools and services that help consumer goods businesses accelerate transformation for a more sustainable future. For more information, visit www.apparelcoalition.org.

The SAC is a fast-paced organization that has an ambitious mission that seeks to reward those who challenge themselves to provide membership and the organization with very high-quality deliverables and engagement in line with our mission. The SAC values trust and strong relationships where team members collaborate effectively and support each other and the work across the organization.

SAC seeks potential team members who:

  • Are motivated by the mission of the organization and knows that success comes through teamwork and strong relationships with coworkers and members.
  • Are solutions-oriented when navigating change and uncertainty. 
  • Are ambitious, thrives in a fast-paced environment, and aspires to achieve high levels of performance on a team. 
  • Are comfortable navigating complex relationships with a diverse set of stakeholders – from senior executives to CSR officers of SAC members based in the region, both corporate and regional levels in organizations both large and small, or government leaders
  • Can think ahead and proactively seek to understand the implications of members’ actions to ensure the work aligns with the mission.  
  • Can work closely with teammates to reach global team goals.
  • Can contribute to the increased professionalism of the organization by working collaboratively with teammates and stakeholders to ensure that processes and systems are robust.

Position Description
The Sustainable Apparel Coalition (SAC) is seeking a motivated and assertive professional interested in the field of sustainability to advance the mission and strategic plan of the Coalition by engaging members to participate fully in the Coalition. The main role of this position includes providing members guidance and support in utilizing the Higg Index tools as part of their sustainability strategies and finding ways to ensure members collaborate together to push SAC’s overall goals forward. 

The primary purpose of the Manager, APAC Member Engagement, is to support the execution of SAC’s strategic plan by meeting the following key objectives:

  • Capture and onboard potential business development leads for SAC
  • Build Long-Term Relationships with Members in APAC region and regional members’ representatives  and ensure member satisfaction and retention.
  • Drive and support Higg Index adoption at scale by our members in the APAC region.
  • Continue to improve and evolve our membership processes for engagement.
  • Collaborate closely with your teammates within the organization and SAC Ecosystem.

The Manager, APAC Member Engagement will work closely with a wide range of other individuals in SAC. Managed by the Director of Membership, This position will manage SAC member engagement, services and quality assurance specifically for the APAC region and will work with other member engagement managers and coordinators in Europe and Americas. This position will also work on business development, seeking potential leads in the APAC region and working to connect these leads to SAC. Additionally, this position will onboard new members and ensure that they are fully informed on the work, products and processes of the SAC. Finally, the Manager, APAC Member Engagement will cooperate with SAC’s sister organization, Higg, to coordinate any member needs related to the Higg Index. 

Primary Duties and Responsibilities

Account Management

  • Cultivate a positive member experience and build substantive relationships to increase member engagement and retention.
  • Assist our members in the development of an adoption road map for their organization to ensure adoption of the Higg Suite of tools at scale and adherence to member requirements.
  • Conduct regular touch-bases / calls with members to understand member priorities, concerns, challenges and collective action opportunities. 
  • Conduct regular roundtable discussions and regional meetings with members to share best practices and gain alignment to impact goals.
  • Use information gathered to identify new revenue generating opportunities from member needs.

Deployment and Promotion of SAC-Branded Professional Services / Products

  • Support the deployment of services for our members to support them in their adoption effort, including Summits related to Higg Index Tools, and Higg Index training.. 
  • Quantify the business case for Higg Index use through case studies and best practice guides 
  • Plan, schedule and execute bi-monthly member webinars
  • Support the development and execution of membership meetings (event planning and execution)
  • Support communications and business development initiatives as needed to help drive member engagement and retention

Business Development

  • Grow and diversify SAC Membership bases in the APAC region. Identify target retailers, brands and manufacturers which are prominent locally or regionally but have limited exposure to SAC, with annual 10% growth rate of membership in APAC region.
  • Manage the inbound enquiry on SAC membership in APAC region.

Qualifications
The Ideal candidate has:

  • Experience working in a membership organization and managing member accounts
  • Experience working in the apparel, footwear, industry 
  • Experience using any Higg tool or knowledge of the Higg Index

Position Requirements

  • 5 years experience with 1-2 years client/stakeholder engagement experience.
  • Excellent interpersonal and problem-solving skills;
  • Experience working with people from a variety of cultures and backgrounds;
  • Excellent customer service skills are required and the ability to create lasting partnerships with colleagues, members, and stakeholders;
  • Superior written/verbal communication skills with the ability to articulate clear, concise information to a variety of internal/external stakeholders, members, etc.;
  • Demonstrated organizational, administrative, project management, and time management skills; results driven with the ability to carry out multiple responsibilities with minimal supervision;
  • Enjoys a fast pace, dynamic, challenging and team-oriented work environment;
  • Good presentation skills, and relationship management / listening skills;
  • Proven ability to manage multiple projects at a time while paying strict attention to detail;
  • Demonstrated professional or personal interest in Sustainability;
  • Ability to travel regionally and internationally;
  • Fluent English and Mandarin proficiency is a must. Japanese proficiency would also be beneficial.
  • Eligible to work in Hong Kong.

Compensation and Location
SAC offers a competitive salary commensurate with experience with full and excellent benefits for all of its full-time employees. SAC’s members are global organizations, and as such, the SAC staff sometimes works early or late hours. This position is a full-time position based in the APAC region and preferably in Hong Kong.  

Diversity, Equity and Inclusion
Sustainable Apparel Coalition “SAC” is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

APPLY HERE

About the Sustainable Apparel Coalition
The Sustainable Apparel Coalition (SAC) is an industry-wide group of more than 250 leading apparel, footwear and textile, brands, retailers, suppliers, service providers, trade associations, nonprofits, NGOs and academic institutions working to reduce environmental impact and promote social justice throughout the global value chain. Leveraging the Higg Index suite of tools for the standardized measurement of value chain sustainability, the SAC is working to transform business for exponential impact.

The SAC was incorporated as a 501(c)6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to Higg, which delivers tools and services that help consumer goods businesses accelerate transformation for a more sustainable future. For more information, visit www.apparelcoalition.org.

The SAC is a fast-paced organization that has an ambitious mission that seeks to reward those who challenge themselves to provide membership and the organization with very high-quality deliverables and engagement in line with our mission. The SAC values trust and strong relationships where team members collaborate effectively and support each other and the work across the organization.

The Opportunity

The Public Relations analyst is a crucial first responder for the Marketing & Communications team. This is a full-time role, reporting directly to the Director of Communications with a planned start date in April 2021. This position will be located in the Netherlands and may work remotely, so relocation is not a requirement.

Key Responsibilities  

Media Relations

  • Fields media inquiries and manages press inbox
  • Drafts press releases, press responses, and media alerts
  • Makes recommendations on media opportunities based on organization’s response criteria, preparing briefs as appropriate
  • Develop press materials as needed
  • Manages reporter relationships
  • Create repository of potential media questions and responses

Media Outreach

  • Researches appropriate media contacts, maintains monitoring and media lists platforms to update contacts, keywords and search functions
  • Manages news release schedule and distribution timing
  • Manages follow ups for story placement

Monitoring

  • Owns daily Cision tracking and ongoing reporting; Manage Cision or related platform
  • Track and respond to media placements and engagement
  • Shares relevant media coverage with internal team
  • Keeps abreast of relevant news within the industry and alerts team of critical trends and issues through daily scans 
  • Engage in social listening and track external brand sentiment
  • Assist with risk mitigation by performing regular website, search engine, and social media audits

Qualifications and Experience
Ideal candidate has:

  • 2-3 years of experience in PR and media relations
  • Bachelor’s degree in public relations, communications, journalism or related field
  • Proficient in analytics, GSuite, Cision, and AP Style writing
  • Strong communication and interpersonal skills
  • Strong knowledge of the media landscape, how they operate and what they need
  • Ability to build and positively maintain relationships
  • Ability to work in a fast paced environment
  • Strong media writer
  • Experience in the sustainability industry desired.

Reporting Structure and Timeline
This is a full-time role, reporting directly to the Director of Communications, with a start date of April 2021.

Diversity, Equity and Inclusion
Sustainable Apparel Coalition “SAC” is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

APPLY HERE

About the Sustainable Apparel Coalition
The Sustainable Apparel Coalition (SAC) is an industry-wide group of more than 250 leading apparel, footwear and textile, brands, retailers, suppliers, service providers, trade associations, nonprofits, NGOs and academic institutions working to reduce environmental impact and promote social justice throughout the global value chain. Leveraging the Higg Index suite of tools for the standardized measurement of value chain sustainability, the SAC is working to transform business for exponential impact.

The SAC was incorporated as a 501(c)6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to Higg, which delivers tools and services that help consumer goods businesses accelerate transformation for a more sustainable future. For more information, visit www.apparelcoalition.org.

The SAC is a fast-paced organization that has an ambitious mission that seeks to reward those who challenge themselves to provide membership and the organization with very high-quality deliverables and engagement in line with our mission. The SAC values trust and strong relationships where team members collaborate effectively and support each other and the work across the organization.

The Opportunity
The Higg Index is a suite of tools that enables brands, retailers, and facilities of all sizes — at every stage in their sustainability journey — to measure and score a company or product’s social or environmental sustainability performance.

The Manager, Higg Product Tools is responsible for helping drive the success and value of the Higg Product Tools, which include the Higg MSI, MSI Contributor, and Higg Product Module.

Key Responsibilities

  • Assist in the development and maintenance of Higg Product Tool methodology and content to ensure the tools are meeting member needs
    • Create training materials and guidance that support the success of Higg Product Tool users, including How to Higg guidance resources
    • Prepare resources and create discussion points for Strategic Council and Member Expert presentations
    • Collaborate with SAC members and ecosystem partners to iterate and evolve the Higg Product Tools over time
    • Support industry conversations around life cycle assessment and Higg Product Tool methodology
  • Support industry stakeholders in submitting data into the Higg Product Tools through the MSI Contributor
    • Work with members to identify the most prominent data gaps and opportunities to solicit high-quality life cycle assessment data
    • Support data submitters by answering questions about the submission process and Higg Product Tool methodology
  • Introduce the Higg Product Tools to industry stakeholders
    • Work with Events Team to develop plans for Design Workshops and Member Meetings, prepare content as needed, and present to audiences with various levels of expertise
    • Meet with SAC members to explain Higg Product Tool purpose, value, methodology, data, and use cases.
  • This is a full-time role, reporting directly to the Director of Higg Index, Product Tools

Qualifications, Experiences, and Attributes
The ideal candidate has the following qualifications, experiences, and attributes:

  • Has working knowledge of and experience with life cycle assessment and related standards
  • Has working knowledge of and experience with product and / or material development in apparel, footwear, and / or home textiles industries
  • Has working knowledge of and experience with Higg MSI and Higg Product Module (preferred)
  • Has the ability to think analytically about technical environmental assessment methodologies
  • Has the ability to think creatively about new methods of environmental assessment
  • Has a strong attention to detail and high level of accuracy
  • Has excellent interpersonal, oral and written communication skills with experience working with people from a variety of cultures and backgrounds
  • Is highly organized and able to manage various projects at one time
  • Is based in the US or EU and able to work remotely
  • Has a Bachelor’s degree, with a Master’s degree preferred in an environmental or an apparel/footwear or industry-related field
  • Has at least 2 years of experience working with life cycle assessment data
  • Has at least 2 years of experience working in product or material development at a brand or manufacturer

SAC offers a competitive salary and benefits, commensurate with experience. SAC’s team members are globally located, and as such, the SAC staff sometimes works early or late hours.

To Apply
SAC has retained Schaffer&Combs, a certified B Corporation, to support this high-priority search. In order to apply, please submit a resume and thoughtful cover letter via this posting. All candidates will receive an email invitation to complete a short self-assessment within a few business days of submitting their applications. Your responses in the self-assessment will help us learn more about you, and support a more robust conversation with our team, should we advance your candidacy.

Please refrain from contacting SAC directly. All inquiries should be directed to Schaffer&Combs at SAC@schaffercombs.com. We will be accepting applications on a rolling basis.

APPLY HERE

 

 

Full-time position, preferably in Hong Kong, Flexible/remote location within Asia

 

About the Sustainable Apparel Coalition

The Sustainable Apparel Coalition (SAC) is an industry-wide group of more than 250 leading apparel, footwear and textile, brands, retailers, suppliers, service providers, trade associations, nonprofits, NGOs and academic institutions working to reduce environmental impact and promote social justice throughout the global value chain. Leveraging the Higg Index suite of tools for the standardized measurement of value chain sustainability, the SAC is working to transform business for exponential impact.

The SAC was incorporated as a 501(c)6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to Higg, which delivers tools and services that help consumer goods businesses accelerate transformation for a more sustainable future. For more information, visit https://apparelcoalition.org

The SAC is a fast-paced organization that has an ambitious mission that seeks to reward those who challenge themselves to provide membership and the organization with very high-quality deliverables and engagement in line with our mission. The SAC values trust and strong relationships where team members collaborate effectively and support each other and the work across the organization.

 

Position Description

The Member Engagement Coordinator is an integral part of the SAC’s global Member & Corporate Engagement team. As a membership coalition, the ability to deliver on our vision will only be realized through the positive engagement, progressive behavior, and collective action of our membership. This position has a vital role in supporting our membership, together with the team, to ensure delivery of defined KPIs as part of the SAC Member & Corporate Engagement strategy, focused on implementing:“Transforming Business for Exponential Impact” 

This is a full-time role, reporting directly to the Director of Membership & Corporate Engagement. The person will provide the foundation in a specified region, for a harmonious, effective, value added member experience, for SAC members, supporting efficient, streamlined, relevant engagement, including outreach, effective communication and reporting. 

 

Primary Duties and Responsibilities

  • Developing membership collateral to better position the value proposition of SAC (format: one-pagers, brochures, PDF) 
  • Support in creating and updating a monitoring framework for tracking membership requirements 
  • Support in membership operations, support team to develop better and more streamlined processes and systems
  • Provide efficient and informative customer service to meet APAC new members’ needs, identify and respond to members’ pain points, and keep colleagues informed on trends in member queries.
  • Managing APAC member emails and calls on utilizing the SAC membership and other logistical matters
  • Managing and supporting the improvement of the monthly onboarding process for members, including updating the onboarding deck
  • Updating internal membership handbook process 
  • Support the member engagement manager in regional implementation of SAC membership requirements and engaging with newer members
  • Organizing regional meetings and primary point of contact for the SAC Event Manager 
  • Proactive management of Salesforce by updating APAC member and prospect profiles, including contacts 
  • Posting information/events/recordings in Higher Logic/LinkedIn etc
  • Updating and keeping Higher logic organized with support of managers
  • Creating template and gathering input for Monthly Membership Updates with support of managers
  • Follow-up with members with delay invoice reminders to members, managers to follow up when needed

 

Additional Tasks

  • Encourage member community to actively use of the SAC member group LinkedIn page and SAC Connect
  • Support the Comms team in more robust and responsive management of SAC website 
  • Better organization of Google Drive for membership team (e.g. which master files to use, make sure logos are updated etc)
  • Better management and organization of Salesforce as well as SAC Connect / Higher Logic – looking into how to engage and communicate with members more effectively, help with user experience on SAC Connect
  • Supporting the membership team, and others in the SAC with other tasks as requested

 

Qualifications and Experience 

Ideal candidate has:

  • Graduate degree in social social sciences, sustainability or related field or with an equivalent combination of relevant knowledge, extensive training and/or experience.
  • Excellent organisational skills with a strong process driven approach and ideally a good knowledge of Google suite, notably Docs, Sheets, and Slides 
    • Experience working with of membership / customer engagement CRM platforms, e.g. Salesforce, Higher Logic, or other platforms, and with Adobe Indesign or Illustrator an advantage
    • Good communication, influencing and interpersonal skills with a positive and supportive attitude. Ability to interact and engage with various stakeholders in an international context
    • Experience of delivering excellence in a customer service environment an advantage 
    • Interest and knowledge of sustainability issues, ideally in the context of the global apparel and footwear sector
  • Fluent in English, with knowledge of other Asian languages (Mandarin, Cantonese, or Japanese) an advantage
  • Ability to work with colleagues in a multicultural, multinational context to collaboratively achieve organisational goals
  • An open, global, growth and learning driven mindset
  • Ability to multi-task and comfortable with ambiguity and handling complex issues 

 

Reporting Structure and Timeline

This is a full-time role, reporting directly to the Director of Membership & Corporate Engagement, with a start date of May/June, 2021.  

 

Diversity, Equity and Inclusion

Sustainable Apparel Coalition “SAC” is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and organization’s achievement as well.

 

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

 

APPLY HERE