Full-time position based in Hong Kong.

The Sustainable Apparel Coalition (SAC) is seeking a sustainability professional to advance the mission of the Coalition by engaging its members to fully participate in and benefit from the Coalition’s activities. This includes advancing training, guidance, and support for SAC members in their utilization of Higg Index tools as a core aspect of members’ sustainability strategies.

About the Organization

The Sustainable Apparel Coalition (SAC) is an industry-wide group of more than 250 leading apparel, footwear, and textile, brands, retailers, suppliers, service providers, trade associations, nonprofits, NGOs and academic institutions working to reduce the environmental and social impacts of products around the world. Through multi-stakeholder engagement, the SAC seeks to lead the industry toward a shared vision of sustainability built upon a common approach for measuring and evaluating apparel, footwear and textile product sustainability performance delivered by the Higg Index that spotlights priorities for action and opportunities for technological innovation. The SAC was incorporated as a 501(c)6 nonprofit organization and launched the groundbreaking Higg Index suite of tools in 2011. In May 2019, the SAC spun-off the Higg Index technology platform to the newly formed Higg Co, a Delaware Public Benefit LLC. For more information, visit www.apparelcoalition.org.

The SAC is a fast paced, global organization, and therefore seeks an individual who will be constantly seeking to improve and evolve processes to meet the needs of its community of members.  Trusting and strong relationships among SAC staff and members are critical to our success. The Manager, Member Services will provide high-quality deliverables and work that reflects our values and advances our mission. Efficient and effective planning and execution will be a requirement of this position.

SAC seeks a Manager, Member Services who:

  • Is motivated by the mission of the organization and knows that success comes through teamwork and strong relationships.
  • Is solutions-oriented when navigating change and uncertainty.
  • Thrives in a fast-paced environment and aspires to achieve high levels of performance.
  • Can manage relationships with a diverse set of stakeholders at all levels within SAC member companies and non-corporate entities such governmental agencies, NGOs, and academic institutions; and across global and regional, large and small organizations.
  • Plans ahead to proactively seek to understand the implications and interconnectivity of the Coalition’s work.
  • Works closely with teammates in the realization of the SAC’s goals.
  • Contribute to the increased professionalism of the organization by working collaboratively with teammates and stakeholders to ensure that processes and systems are robust.t and executed while honoring SAC’s culture of innovation.

Learn more about the SAC and the Higg Index at http://www.apparelcoalition.org.

Position Description

The primary purpose of the Manager, Member Services – APAC is to support SAC member activities, and includes the following 4 key objectives:

  • Build long-term relationships with members and ensure member satisfaction and retention.
  • Drive and support Higg Index adoption at scale.
  • Continue to improve and evolve our membership engagement processes
  • Be a team player and work with your team mates towards achieving the goals set in SAC’s strategic plan for the membership team

The Manager, Member Services – APAC will work closely with a wide range of individuals. Reporting to  the VP Europe, you will work closely with the Vice President, APAC for daily member engagement within the region. The Manager, Member Services – APAC will coordinate engagement, services and quality assurance with other member services managers in Europe, Americas, and Asia. S/he will also work with SAC’s Business Development team to onboard new members and ensure that they are fully informed about the work, products and processes of the SAC. Finally, the Manager, Member Services – APAC will cooperate with SAC’s related organization, Higg Co,  to coordinate member needs related to adopting the Higg Index.

Primary Duties and Responsibilities

Account Management:

  • Cultivate a positive member experience from onboarding onward and build substantive relationships to increase member engagement and retention.
  • Assist our members in the development of adoption road maps for their organization to ensure sustained use of the Higg Index suite of tools at scale and adherence to member requirements.
  • Conduct regular touch-bases with members to understand member priorities, concerns, challenges and opportunities.
  • Conduct regular regional meetings with members to share best practices and gain alignment on adoption goals.
  • Update and maintain existing member database utilizing Salesforce in an accurate and timely manner to ensure the most accurate information.

Deployment and Promotion of SAC-Branded Professional Services / Products:

  • Support the deployment of services for members to support them in their adoption efforts, including Higg Index training, verification, adoption and analytic services.
  • Quantify the business case for Higg Index use through case studies and best practice guides.
  • Plan, schedule and execute member webinars and meetings.
  • Support the development and execution of in-person membership meetings (logistics research / event planning, management and execution).
  • Support communications and business development initiatives as needed to help drive member engagement and retention.

Qualifications

Ideal candidate has:

  • BA degree with 5 years’ experience including in client or stakeholder engagement;
  • Excellent interpersonal and problem-solving skills;
  • Experience working in sustainability within the apparel, footwear, industry or adjacent industries;
  • Higg Index knowledge, interest, and/or experience;
  • Experience working with people from a variety of cultures and backgrounds;
  • Excellent customer service skills;
  • The ability to create lasting partnerships with colleagues, members, and stakeholders;
  • Superior written/verbal communication skills with the ability to articulate clear, concise information;
  • Demonstrated organizational, administrative, project management, and time management skills; results driven with the ability to carry out multiple responsibilities without supervision;
  • Enjoys a fast paced, dynamic, challenging and team-oriented work environment;
  • Good presentation skills and listening skills;
  • Proven ability to manage multiple projects at a time while paying attention to detail;
  • Demonstrated professional or personal interest in sustainability;
  • Ability to travel regionally and internationally;
  • Eligible to work in Hong Kong.

Compensation and Location

SAC offers a competitive salary commensurate with experience with competitive benefits. SAC’s members are global organizations, and as such, the SAC staff sometimes works early or late hours. This position is a full-time position based in Hong Kong.  

APPLY HERE

Overview

Higg Co is a technology company that delivers, implements, and supports the Higg Index for consumer goods industries. Developed by the Sustainable Apparel Coalition, the Higg Index is a suite of tools that enables brands, retailers, and facilities of all sizes — at every stage in their sustainability journey — to accurately measure and score a company or product’s sustainability performance. The Higg Index delivers a holistic overview that empowers businesses to make meaningful improvements that protect the well-being of factory workers, local communities, and the environment.

In this role, you’ll lead our rapidly growing Customer Success team to help our clients identify the right tools and services for their broader sustainability needs, get them trained and on the path to success, and proactively monitor their performance and goals. You and your team will be close partners to our Product Development team and help to inform product enhancements based on what you’re hearing in the field. You’ll spark smart conversations across our client services team, helping to inspire innovative solutions across our broader customer portfolio.

Primary Duties and Responsibilities

  • Direct and support a team to manage a portfolio of clients, actively working to ensure they are generating the maximum value from the Higg tools and services.
  • Provide valuable strategic input across client challenges, working in close partnership with the Higg Account management team.
  • Actively monitor client performance to ensure KPIs are being met; implement growth strategies to enhance performance.
  • Support a team who is acting as the primary client contact, managing workflow between the client team and Higg’s customer support team. In addition, will manage a portfolio of high-touch customers.
  • Onboard clients to the Higg platform and assess training needs. Draft and implement training plans working in close conjunction with training leads and third-party partners.
  • Work closely with the Customer Success team leaders and team members to build and strengthen the overall Customer Success organization.
  • Champion a culture of customer success in which every customer interaction is an opportunity to solve problems and strengthen the customer’s relationship.

    Top things we’re looking for:

  • Bachelor’s degree required, Master’s degree preferred
  • Prior team leadership experience in a remote work environment required
  • Ideally, you’ve worked 12+ years within a customer success or client services organization. Experience in a technology/SaaS organization within a fast-paced growing environment is a plus.
  • You have a commitment to sustainability as evidenced by your professional or life experience.
  • You thrive in fast-paced environments and are comfortable navigating ambiguity in your role. You can be scrappy when the need arises and are a committed team player.
  • You possess strong analytical skills and take a data-driven approach to decision- making.
  • Attention to detail is in your nature. You are not one to leave t’s uncrossed.
  • You have fluency across a variety of technology tools including project

    management or customer success software, Microsoft office and GSuite.

  • When the going gets tough, you bring a sense of levity and perspective to the

    table. You’re an empathetic human who values the same in others.

    Higg offers a competitive salary commensurate with experience, including a competitive benefits package which includes health (medical, dental, vision), paid time off, flexible spending benefits and a retirement matching plan. Higg’s clients are global organizations, and as such, staff sometimes works early or late hours and travel globally. This position is full time. Position is based in the US (location flexible). Higg Co is an equal opportunity employer.

    To Apply

    Please submit resume and cover letter on or before August 12, 2019 to the search firm, Weinreb Group, via the following: https://weinrebgroup.com/resume/. The cover letter should include why you are qualified for this role and information on possible start date. All submissions will be held in the strictest confidence.

Senior Manager, Human Resources

Full-time position in San Francisco, Northern California, or Remote

The Sustainable Apparel Coalition is seeking a Senior Manager,  Human Resources, to oversee all aspects of HR for a growing global trade association with 35 employees.

About the Organization

The Sustainable Apparel Coalition (SAC) was founded by a group of sustainability leaders from the global apparel and footwear industry who recognize that addressing our current social and environmental challenges are both a business imperative and an opportunity.

Through multi-stakeholder engagement, the SAC seeks to lead the industry toward a shared vision of sustainability built upon a common approach for measuring and evaluating apparel and footwear product sustainability performance that spotlights opportunities for technological innovation and priorities for action. The Higg Index, our common measurement tool, is currently in use by thousands of brands, retailers and factories within our industry.

Learn more about the SAC and the Higg Index at http://www.apparelcoalition.org/

Position Description

The Senior Manager, Human Resources will serve as the primary point person for all employment-related matters across the organization. S/he will ensure compliance with applicable laws and regulations regarding employment issues such as pay, employer and employee rights, and equal opportunity; administer SAC’s employee performance management program; serve as primary liaison to our global benefits brokers and systems; oversee payroll and benefits; and maintain SAC’s written policies and procedures for all aspects of its operations, including SAC’s global operations and office manuals and employee handbooks.  Most importantly, the Senior Manager, Human Resources will support and foster job satisfaction and employee happiness at the SAC.

Primary Duties and Responsibilities

  • Implement and manage employment policies, standards and procedures globally
  • Maintain employee contracts and employment policies globally
  • Manage 401(k) and health insurance plans in the US
  • Manage pension plan in Europe
  • Serve as liaison with external providers of benefits and benefits-related services
  • Manage the SAC recruiting process
  • Help develop and support a collaborative, creative, and fun global office culture
  • Further develop and manage SAC’s performance review process
  • In-house expert on HR legal matters in the US and other countries
  • Global payroll administration for a growing international staff
  • Manage SAC’s international professional employer organization (PEO)

Qualifications

The ideal candidate has:

  • A Bachelor’s degree, with a Master’s degree preferred
  • One to five years of experience
  • Experience in payroll, benefits admin, and human resources management
  • Excellent interpersonal skills
  • Excellent oral and written communication skills
  • Advanced Excel skills preferred
  • Experience with payroll systems required
  • Ability to work independently with staff at all levels across the organization
  • Attention to detail and high level of accuracy
  • Enjoys a fast paced, dynamic, challenging and team-oriented work environment
  • Demonstrated professional or personal interest in social and labor issues and/or environmental sustainability
  • Solid computer and business software skills in most major platforms: Excel, PowerPoint, Microsoft Office, Asana, Dropbox, Google Apps
  • Experience working with people from a variety of cultures and backgrounds.

Compensation and Location

SAC offers a competitive salary commensurate with experience. SAC’s members are global organizations, and as such, the SAC staff sometimes works early or late hours. This is a full-time position.

Apply here

Higg Co is a technology company that delivers, implements, and supports the Higg Index for consumer goods industries. Developed by the Sustainable Apparel Coalition, the Higg Index is a suite of tools that enables brands, retailers, and facilities of all sizes — at every stage in their sustainability journey — to accurately measure and score a company or product’s sustainability performance. The Higg Index delivers a holistic overview that empowers businesses to make meaningful improvements that protect the well-being of factory workers, local communities, and the environment. 

Job Description

Higg Co. seeks an experienced Full Stack Developer to join our growing Higg Index technology team. In this position, working closely with a global team of software developers, QA engineers, project managers, and product managers, you will play a key role in building the next generation of sustainability solutions. You will be responsible for multiple development efforts and become a subject matter expert for specific areas of our application stack.

This role will engage with external stakeholders including product managers, end users, clients, and large multi-national organizations. As such, it is important that you have experience in a user/client facing role and are able to communicate clearly and professionally to a multi-stakeholder audience.

You will be stepping into an existing high-growth organization and a new platform that just re-launched in November. As an experienced developer, you understand the opportunities and challenges that come with a new platform and are not only excited to jump in, but also have experienced the entrepreneurial phase at a technology or services organization or company and can contribute your expertise and insight.

Responsibilities and Duties

  • Contribute to both the front-end and back-end of our application stack
  • Mentor Jr. Developers in their careers
  • Work with developers and architects to create performant and best in class products
  • Help to create and manage a new software development process that transitions the org from “Move fast and break things” to “Stability and Predictability”
  • Work closely with our CTO on new initiatives and efforts
  • Communicate and collaborate with various internal and external stakeholders
  • Coordinate closely with QA, Design and DevOps to maintain system quality and uptime

Key Duties / Tasks

  • Develop key features and applications in Javascript and Typescript
  • Become feature owner for multiple critical aspects of the application
  • Contribute to systems architecture on the front-end, back-end, and operational code

Qualifications

     Knowledge, Skills, Experience & Ability

  • 8+ years of experience as a Javascript developer
  • 2+ years of experience as a Typescript developer
  • Significant NodeJS expertise
  • Significant Angular 5+ experience
  • Expertise in at least 2 other languages/environments (ex: Java, Python, Go, etc.)
  • NoSQL and RDMS database expertise
  • Experience with Docker/Containerization deployments
  • Deep understanding of AWS services and roll-outs
  • Experience working as part of a remote team
  • Ability to get the job done in an environment with minimal supervision
  • A practical perspective that balances current needs with the desire for perfection
  • Demonstrated ability to conceive, build, release and maintain web-scale systems
  • A flexible, integration focused, outlook that allows you to proceed in uncertain environments while at the same time mixing new, old and custom-built technologies in interesting and sometimes counter-intuitive ways

      Education or Formal Training

  • BS in Computer Science (or related engineering field) or equivalent experience
  • Formal project management experience is a plus, but we have dedicated PM capacity so not a requirement.
  • Formal agile process training is a plus, but we currently run a pretty lean process so not a requirement

Compensation and Location

Higg Co. offers a competitive salary commensurate with experience, including a substantial benefits package, which includes health (medical, dental, vision), life insurance, a generous work-from-home policy, paid time off and 401K matching. Higg Co’s customers are global organizations, and as such, the Higg Co staff sometimes works early or late hours. This position is full time and will be located in Irvine, CA.

Higg Co. is an equal opportunity employer.

 

Apply here.

The SAC seeks an experienced, hands-on, and detail-oriented engineering manager to join our growing Higg Index technology team. In this position, working closely with our CTO, you will play a key role in managing a global and growing team of developers who are engaged in building the next generation of sustainability solutions for the SAC. You will be responsible for overseeing multiple development efforts, managing them to budget and timeline, and ensuring that these efforts are not only individually successful but that they also align with SAC’s overall product roadmap.

This role will engage with external stakeholders including product managers, end users, clients and large multi-national organizations. As such, it is important that you have experience in a user/client facing role and are able to communicate clearly and professionally to a multi-stakeholder audience.

You will be stepping into an existing high-growth organization and a new platform that just re-launched in November. As an experienced engineering manager, you understand the opportunities and challenges that come with a new platform and are not only excited to jump in, but also have experienced the entrepreneurial phase at a technology or services organization or company and can contribute your expertise and insight.

Location: Irvine, CA

Responsibilities

  • Manage a team of 6-10 front-end and back-end developers
  • Convert specification documents to concrete engineering timelines and deliverables
  • Generate and manage achievable schedules that can be communicated publicly
  • Help to create and manage a new software development process that transitions the org from “Move fast and break things” to “Stability and Predictability”
  • Work closely with our CTO on new initiatives and efforts
  • Communicate and collaborate with various internal and external stakeholders
  • Develop proof of concept (non-production) features on our software stack
  • Coordinate closely with QA, Design and DevOps to maintain system quality and uptime
  • Provide regular reporting and updates on development process and schedules
  • Mentor and grow the team on capacity, capabilities and size

Key Duties / Tasks

  • Develop and execute engineering plans and schedules
  • Manage individual team members through goal setting, day to day work and bi-annual review cycles
  • Evolve and manage a robust engineering process through the full SLDC
  • Develop and own the final draft of software specifications
  • Review and approve all commits and check-ins as required
  • Develop key proof of concept features in order to seed them into the product release process as required
  • Work with multiple technologies and assist with technology selection

Qualifications

Knowledge, Skills, Experience & Ability:

  • 2+ years of experience as a Software Engineering Manager
  • 5+ years of experience as a Software Engineer
  • Significant JavaScript / NodeJS expertise
  • Expertise in at least 2 other languages / environments (ex: Java, Python, Go etc.)
  • NoSQL and RDMS database expertise
  • Experience with Docker/Containerization deployments
  • Deep understanding of AWS services and roll-outs
  • Experience building and maintaining Angular 5+ SPA architectures
  • Remote team management
  • Ability to get the job done in an environment with minimal supervision
  • A practical perspective that balances current needs with the desire for perfection
  • Demonstrated ability to conceive, build, release and maintain web-scale systems
  • A flexible, integration focused, outlook that allows you to proceed in uncertain environments while at the same time mixing new, old and custom-built technologies in interesting and sometimes counter-intuitive ways.

Education or Formal Training:

  • BS in Computer Science (or related engineering field) or equivalent experience
  • Formal project management experience is a plus, but we have dedicated PM capacity so not a requirement.
  • Formal agile process training is a plus, but we currently run a pretty lean process so not a requirement

Apply Now